FAQ

Frequently Asked Questions (FAQ)

1. Which countries does VyFlair ship to?

We ship to the following countries:

  • United Kingdom (GBP)
  • United States (USD)
  • Australia (AUD)
  • New Zealand (NZD)
  • Canada (CAD)

2. How much does shipping cost?

We offer free shipping on all orders, regardless of the destination.

3. How long does it take to process and ship an order?

  • Order Processing Time: 1–3 business days (Monday to Friday) after payment confirmation.
  • Order Handling Time: 1–3 business days.
  • Order Transit Time: 8–12 business days (Monday to Friday).
  • Total Estimated Delivery Time: 9–15 business days.

4. Which shipping carriers does VyFlair use?

  • United Kingdom: Royal Mail, Hermes
  • United States: USPS, FedEx
  • Australia: Australia Post, CouriersPlease
  • New Zealand: NZ Post, Aramex
  • Canada: Canada Post, Purolator

5. How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your order through:

  • VyFlair’s website tracking page
  • The shipping carrier's website

6. What should I do if my order is damaged or lost?

  • For damaged items: Contact us within 24 hours of delivery with photos of the damage and packaging.
  • For lost packages: Notify us as soon as possible, and we will work with the carrier to locate your package or provide a replacement.

7. Can I cancel my order?

Yes, you can cancel your order if it has not yet shipped. Once your order is in transit, cancellations are not accepted. However, you can return the product under our return policy.

8. Can I change my shipping address?

If you need to update your shipping address, please contact us within 12 hours of placing your order.

9. What is your return policy?

  • Return Window: Returns must be initiated within 30 days of delivery.
  • Condition: Items must be new, unused, and in original packaging.
  • Method: All returns must be shipped by mail, with customers covering return shipping costs.

To start a return, email us at support@vyflair.com with your order details and reason for return.

10. Do you offer exchanges?

Yes, we accept exchanges. If you’d like a different product, contact us to initiate the exchange process, ensuring the product meets our return conditions.

11. When will I receive my refund?

Approved refunds are processed within 7 business days after we receive and inspect your return. Refunds will be issued to your original payment method, but processing times may vary depending on your bank or credit card provider.

12. What payment methods does VyFlair accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Diners Club
  • PayPal
  • Digital Wallets: Google Pay, Apple Pay, Shop Pay

13. In what currency are transactions processed?

Transactions are processed in the following currencies based on your location:

  • United Kingdom: GBP (£)
  • United States: USD ($)
  • Australia: AUD (A$)
  • New Zealand: NZD (NZ$)
  • Canada: CAD (C$)

14. Is sales tax included in the product price?

Yes, sales tax is already included in the product's price.

15. How can I contact VyFlair for further assistance?

If you have any questions or need help, please contact us:

  • Email: support@vyflair.com
  • Use our contact page: Here
  • Working Hours: 9 AM – 5 PM (Monday to Friday) Greenwich Mean Time (GMT)

We aim to respond within 1–2 business days.